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And exit "SimpleLogSetting.exe" by clicking on the X button. After done, go to C:\, find "test0.log" and send it to me by attaching it to this message.
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Do the usual printing to our PDF printer to reproduce the problem.Ĥ. This program will capture your printing procedures and generate a log file.ģ. Double click on "SimpleLogSetting.exe" to run and leave it aside.
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Download the following compressed file to unzip it to get the "creator_log_setting" folder that contains two files “logsetting.ini” and "SimpleLogSetting.exe".Ģ. If there are no log files under Creator-Log, please complete the following procedures to get requested log file for further trouble shooting.ġ.
![foxit phantom pdf printer free download foxit phantom pdf printer free download](https://www.filecroco.com/wp-content/uploads/2017/11/foxit-reader-2.jpg)
"C:\Users\CurrentUserName\AppData\Roaming\Foxi t Software\Foxit PDF Creator\Creator-Log", package all log files and send them to us. If the issue still persists in the new installation ,please help to navigate to the following folder:
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They still need your help to offer us some further information for further analysis.įirstly,please help to upgrade your Foxit PhantomPDF to most current version 8.3 of Foxit PhantomPDF which could be downloaded below: Regarding the issue"Got corruptedPDF file when the PDF file is ceated by printing webpages in IE 11 and Google Chrome"you reported,our Dev team are now focusing on investigating it. You may choose to send us all the requested information above to and indicate this thread link when you mail to us. Please open "plugins"folder there and find the file"FoxitPhantomPDFBrowserAx.dll"this dll file there and send us this dll file. And please also send us the converted problematic PDF file.Ĥ:Please navigate to your Foxit PhantomPDF's main installation folder,somewhere like:
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However,we still need your help to send us the following information for better investigating on this issue:ġ:Your OS information(eg:mine is windows7x32bit).Ģ: Did you use windows on virtual machines?ģ: Did this issue happen to all webpages or just some specific webpages? Please send us URL link of one webpage that you tried to print it into PDF file and then issue happened. We apologize for any difficulty using Foxit Software.This issue"Got corrupted PDF file when the PDF file is created by printing webpages in IE 11 and Google Chrome"has been submitted to our internal bug tracking system with report ID#80945. Does anyone have ideas of what else I should try? I was going to attach an image of both errors but for some reason, I'm not permitted to upload attachments. This happens on her computer and mine so it isn't a corrupted profile. I tried it in both browsers and the resulting files open but they're completely blank. I started digging through forums for clues and saw in another thread that there's now a Convert tab in both browsers. The error stopped but again, the saved file has a format error. I reset IE back to defaults and cleared the cache.
![foxit phantom pdf printer free download foxit phantom pdf printer free download](https://cdn.mos.cms.futurecdn.net/kdsyp72YLnBLpi8cy7Dz28.jpg)
I upgraded her to 8.0.2.805 and it appeared to work for a while today but then again, it stopped working and she again got the error in IE.
![foxit phantom pdf printer free download foxit phantom pdf printer free download](https://www.apkmirror.com/wp-content/uploads/2018/10/5bbc1b17e47a0-384x384.png)
I had her try Chrome and it appeared to print but when she tried to open the file, Foxit threw an error: "Format error: Not a PDF or corrupted."Īfter resetting the browsers, she stopped getting the error from IE 11 but the resulting file was still "Not a PDF or corrupted." It was working in IE 11 and then it stopped and started giving her the error: "There was an internal error, and Internet Explorer is unable to print this document." One of our users had Foxit PhantomPDF Business version 7.3.4.311 and was trying to save a webpage to PDF by using the Foxit PhantomPDF Printer. We seem to be having difficulty printing or converting webpages to PDF from IE 11 and Google Chrome.